Soon after Double E Dairy installed its DeLaval double-20 cascade parlor in the summer of 2009, owner Tom Eaves, Jr., knew he had to protect his investment. “We decided even with the poor dairy economy at that time we needed an experienced technician that could keep our investment in optimum condition and functioning in the best interest of our dairy,” said Eaves.
Service work inspires teamwork
Soon after Double E Dairy installed its DeLaval double-20 cascade parlor in the summer of 2009, owner Tom Eaves, Jr., knew he had to protect his investment.
“We decided even with the poor dairy economy at that time we needed an experienced technician that could keep our investment in optimum condition and functioning in the best interest of our dairy,” said Eaves.
The Lowville, NY-based dairy looked to Joe Filiatrault, Scheduled Maintenance Technician from DeLaval Direct’s Governeur, NY, location, for assistance. Filiatrault explained the advantages of a monthly maintenance program and the accumulative savings a service plan could offer Double E Dairy.
“This monthly program is not an expense. It has proven to be an investment,” Eaves added.
Using the InService™ program developed by DeLaval, Filiatrault can easily track the recommended maintenance work of Double E Dairy’s milking equipment each month according to OEM specifications. The flexibility of InService™ also means a service plan can be customized to meet the operational needs and management style of the customer.
Filiatrault calls ahead each month to discuss the recommended service work for Double E Dairy. Together, he and Eaves decide what should be done to keep the farm working optimally.
“Everyone here at Double E Dairy enjoys the program. It has helped us keep our parlor and equipment in tip-top shape and keep our dairy healthy and producing milk that allows us to be paid the top premium at our dairy co-op,” Eaves said. “We milk over 650 cows and our average SCC for the year will be under 100,000.”
The good cooperation between DeLaval and Double E Dairy is no doubt a contributing factor to their success. Additionally, Eaves trusts Filiatrault will do the job right without cutting corners:
“His experience in the dairy business serves us well and makes it a pleasure to have him working with our dairy.”
InService™
When your milking equipment is in action 365 days a year, you need to be sure it will go the distance. DeLaval InService™ is a customizable maintenance program developed to maintain reliability, improve efficiency and reduce the risk and cost of emergencies at your dairy farm. Scheduled service also keeps your farm running in a sustainable manner. Click here to learn more.
The cooperation of (from left to right) Tom Eaves, Jr., Joe Filiatrault and Andrew Eaves.
